Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the products.
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
- Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by IGC within 60 days from the date of purchase, barring any customs-related delays for returns from outside Japan.
- All returned items must be in their new and original condition: unopened, no broken plastic cover on products, no damage to box
- Returns that do not meet the above requirements will not be accepted.
- If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund.
- Except in the case of faulty or damaged items, refunds do not include any return shipping or shipping charges.
How to Return