Returns & Exchanges

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the products.

IMPORTANT

In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.

Return Policy
  • Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by IGC within 60 days from the date of purchase, barring any customs-related delays for returns from outside Japan.
  • All returned items must be in their new and original condition: unopened, no broken plastic cover on products, no damage to box
  • Returns that do not meet the above requirements will not be accepted. 
  • If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. 
  • Except in the case of faulty or damaged items, refunds do not include any return shipping or shipping charges.
How to Return
  • Initiate a Return/Exchange
    • Within 14 days of receiving your order, please send your Return/Exchange request to customer service via igc@lingble.com or live chat with the information set out below.
    • For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
  • Package the Item(s)
    • Pack your item(s) and invoice into a bag or box.
  • Select Shipping Method
    • Use any courier service that is convenient for you to send the parcel back within the specified time to the following address:
      Post code: 354-0041
      932-1 Fujikubo Miyoshimachi Irumagun, Saitama-ken, Japan
    • On the air waybill please include your invoice number and note "Return shipment to Japan".
  • Send return tracking number
    • Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to igc@lingble.com. 
  • Refund Process
    • If you have an account, login here. 
    • Once we receive the returned item(s), your refund will be initiated within 10 business days. 
    • Refunds in the original form of payment may take up to 45 business days to show up on your account due to varying processing times between payment providers.  If you do not receive your refund after 45 business days, please contact customer service via igc@lingble.com or live chat and they will gladly assist you.